Privacy Policy

You satisfaction is very important to us and we are ready to do everything that is necessary to ensure that your booking experience is secure, pleasant and worthy of recommendation.

The data you enter onto our websites are protected and secured, with strict access control. Your personal data, such as delivery address or e-mail address, are stored in a secured system which can be accessed only by authorized employees. If you would like to gain access to, correct, amend or delete any personal information in our system, please send us an e-mail with your request for deletion or correction with the subject heading “Declaration of consent” to [email protected]

Please note – your payment data (the credit card number and information) are not stored in our system, but only transferred to the WSpay™ payment system. The entry and transfer of personal data and credit card information are protected by Standard Alpha SSL protocol with 256-bit encryption secured by Inc. in accordance with PCI DSS standards. Credit card authorizations and payments are done using the WSpay™ system for credit card authorization and payment in real time.

The exchange of sensitive data between the WSpay™ system which performs online payments and the authorization centres of credit card companies is performed over a private network which has no access to the internet and which is completely protected from unauthorized access using an ISO 8583 protocol. We do not have insight into your payment data and none of our employees or partners will ask you to provide any such data.

“Uslužni obrt Duško Fazlić Ćopić” as the owner and publisher of the booking website shall ensure the protection of customers’ personal data which are collected for the purpose and with the aim of fulfiling the obligations in relation to the customer.

In order for this website to work properly, and in order for us to be able to continue improving it with the aim of enhancing your browsing experience, this website has to store a small amount of information on your computer (Cookies). Almost all websites use cookies, however, in accordance with European Union regulations, since 25 March 2011 we must ask for your consent before storing any cookies. By using this website you agree to the use of cookies. If you disable cookies you will still be able to browse this website but you will not be able to use some of its functionalities.

What are cookies and why do websites use cookies?
Cookies are information stored on your computer from websites you visit. Cookies usually store your settings and settings for web sites such as an address or preferred language. The next time you open the same web site, the internet browser sends back the cookies that belong to that website. This enables the site to show information which is customized to your needs. Cookies can store a wide range of information including personal information (such as your name or email address). However, this information can be stored only if you enable it – web sites cannot gain access to information or files on your computer if you haven’t given them the access. Activities of storing and sending cookies that are set are not visible to you. However, you can change the settings in your internet browser in order to choose for yourself if you want to accept or reject the request for storing cookies, delete the stored cookies automatically when closing the internet browser etc.

Do all cookies have the same function?
No. There are different types of cookies and different ways in which they are used. Cookies can be categorized according to their function, service life and according to who places them on a website.

How are cookies used?
Our website uses the following types of cookies:

  • Technical cookies: We try to provide our visitors with an advanced and user­friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. Technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation units you previously viewed. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your user experience.
  • Analytical cookies: We use these cookies to gain insight into how our visitors use our website, to find out what is good and what is not, to optimize and improve our website and to ensure that we continue to be interesting and relevant. The data we gather includes information on the websites you have visited, the websites from which you were redirected to our website, as well as the websites from which you left our website, which platform type you used, the date and time of your visit, and various other details such as the number of clicks on a certain web page, your mouse movements and scrolling activity, the search words you used and the text you typed while using our website. We also use analytical cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, including advertisements of third­party websites. However, we will not know who you are, and will only obtain anonymous data. Our business partners may also use analytical cookies to learn if their visitors use the accommodation offers integrated into their websites.
  • Commercial cookies: We use third-party cookies to display personalized advertisements on our websites and on other websites. This procedure is called “retargeting” and it is based on your searches on our website, such as destinations you searched, accommodation facilities you viewed and prices that were displayed. Commercial cookies may also be used by selected third parties to display their products and services on our website.

How long do cookies remain active?
The cookies we use have different service lives. The maximum service life set for some of them is three years from your last visit to our booking website. Cookies can be deleted in your browser at any moment. Our cookies can be found under your browser’s settings.